Shipping policy

At Coile Hair, we are committed to making your shopping experience as smooth and convenient as possible. We carefully process, package, and ship every order so your hair products arrive safely and in excellent condition.

Please review the following Shipping Policy before placing your order. By placing an order with Coile Hair, you acknowledge and agree to the terms outlined below.

1. Order Processing

Once your order is successfully placed, our team will begin processing it as quickly as possible.

Orders are generally processed during our regular business days, excluding weekends and U.S. federal holidays. Processing time may vary depending on product availability, order volume, customization requirements, or promotional periods.

Please allow reasonable processing time before your order is handed over to the shipping carrier.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

2. Shipping Address

Please make sure that your shipping information is complete and accurate at checkout.

Customers are responsible for providing the correct:

Full name
Shipping address
Apartment, suite, or unit number, if applicable
City
State
ZIP/postal code
Phone number

Coile Hair is not responsible for delays, failed deliveries, returned packages, or additional shipping costs caused by incorrect or incomplete shipping information provided by the customer.

If you notice that your shipping address is incorrect after placing your order, please contact us as soon as possible at support@coilehair.com. We will do our best to assist you, but we cannot guarantee that an address can be changed once an order has entered processing or has already been shipped.

3. Shipping Methods

Available shipping options and applicable shipping charges will be displayed during checkout based on your delivery address and the shipping methods available for your order.

Shipping costs may vary depending on:

Delivery location
Package weight and dimensions
Shipping method selected
Order value
Current carrier rates

Any applicable shipping charges will be shown to you before you complete your purchase.

4. Estimated Delivery Times

Delivery times are estimates and may vary depending on your location, shipping carrier, weather conditions, holidays, and other circumstances outside our control.

The estimated delivery timeframe begins after your order has been processed and shipped, not necessarily from the time the order is placed.

While we work to ensure your order reaches you within the expected timeframe, Coile Hair cannot guarantee a specific delivery date unless a guaranteed delivery service is specifically offered and confirmed at checkout.

During holidays, promotional events, product launches, or periods of unusually high order volume, shipping and processing times may take longer than usual.

5. Tracking Your Order

When tracking information is available, you will receive a shipping confirmation email with the relevant tracking details.

Please allow some time for the carrier's tracking system to update after your package has been shipped. In some cases, tracking information may not become active immediately.

Once a package has been handed over to the shipping carrier, tracking updates and delivery scans are generally controlled by the carrier.

If your tracking information has not updated for an extended period, please contact us at:

Email: support@coilehair.com
Phone: +1 (601) 529-2252

We will do our best to help you determine the status of your shipment.

6. Delayed Shipments

Although we make every effort to ship orders promptly, delays can sometimes occur due to circumstances beyond our control.

These may include:

Severe weather
Natural disasters
Carrier delays
Transportation disruptions
High shipping volumes
Holidays
Incorrect or incomplete addresses
Customs or government processing
Unexpected operational issues

A shipping delay does not automatically qualify an order for cancellation or refund.

If your order appears to be significantly delayed, please contact our support team so we can assist you.

7. Lost or Stolen Packages

Coile Hair is not responsible for packages that are confirmed by the shipping carrier as delivered to the address provided at checkout but are later reported as missing or stolen.

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend:

Checking around your delivery location.
Checking with household members, neighbors, or building management.
Reviewing the delivery details provided by the carrier.
Contacting the shipping carrier directly.
Contacting us if further assistance is required.

For security reasons, customers should ensure that packages are delivered to a secure location whenever possible.

8. Incorrect or Undeliverable Addresses

If an order is returned to Coile Hair because the address provided by the customer was incorrect, incomplete, or undeliverable, additional shipping charges may apply if the customer requests that the package be shipped again.

Any additional shipping costs associated with reshipping may be the customer's responsibility.

Please carefully review your shipping details before submitting your order.

9. Damaged Packages

We take care when preparing and packaging orders. However, packages can occasionally become damaged during transportation.

If your order arrives visibly damaged, please contact us as soon as possible at support@coilehair.com.

To help us investigate the issue, we may request:

Your order number
Photos of the shipping box
Photos of the damaged packaging
Photos of the products received
A description of the damage

Please keep the original packaging until the issue has been reviewed, as it may be required for a carrier claim.

10. Missing Items or Incorrect Orders

If you receive an order that is missing an item, contains an incorrect item, or otherwise does not match your order confirmation, please contact us promptly.

Please provide your order number and relevant details so our customer service team can review the issue and determine the appropriate resolution.

We recommend checking your entire package carefully before disposing of any packaging materials.

11. International Shipping

If international shipping is offered for your location, delivery times and shipping costs may vary significantly depending on the destination country.

International customers may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are generally outside the control of Coile Hair and may not be included in the product price or shipping fee.

Customers are responsible for understanding and paying any applicable customs or import charges associated with their order.

Customs processing may also result in additional delivery delays.

12. Shipping Restrictions

Certain products, destinations, or shipping methods may be subject to carrier or regulatory restrictions.

If we are unable to ship an order to the address provided, we will contact you using the information associated with your order and, where appropriate, provide available options.

13. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate your request; however, an order cannot always be changed or cancelled once it has entered processing or been shipped.

If the order has already been shipped, you may need to follow our applicable return or refund procedures.

14. Shipping Fees

Shipping charges, when applicable, will be calculated and displayed during checkout before payment is completed.

Shipping fees are generally non-refundable unless otherwise required by applicable law or specifically stated by Coile Hair.

Any promotional free-shipping offer may be subject to specific terms, minimum purchase requirements, eligible locations, or exclusions.

15. Delivery to P.O. Boxes

Availability of delivery to P.O. Boxes may depend on the shipping carrier and destination.

If a selected shipping method cannot deliver to a P.O. Box, you may be required to provide an alternative physical shipping address.

16. Order Splitting

Depending on product availability and fulfillment circumstances, an order may occasionally be shipped in more than one package.

If your order is shipped separately, you may receive separate tracking information for each package.

You will not necessarily receive all items in the same package or on the same day.

17. Customer Responsibility

Customers are responsible for monitoring their shipment after receiving tracking information and ensuring that the delivery address is accessible and secure.

Please also make sure that any delivery instructions provided at checkout are accurate.

Coile Hair cannot be held responsible for delivery issues caused by circumstances that are outside our reasonable control or by information supplied incorrectly by the customer.

18. Contact Us

If you have questions about your order, shipping status, delivery, or this Shipping Policy, please contact our customer support team.

COILE HAIR
725 FM 1103, #265
Cibolo, TX 78108
United States

Phone: +1 (601) 529-2252
Email: support@coilehair.com

We are happy to assist you with your shipping-related questions and concerns.

19. Policy Updates

Coile Hair reserves the right to update or modify this Shipping Policy when necessary to reflect changes to our shipping practices, carriers, services, or legal requirements.

Any changes will be posted on this page with an updated "Last Updated" date.

We encourage customers to review this policy periodically for the latest information.

Thank you for choosing Coile Hair.