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Frequently Asked Questions
Are your hair extensions 100% human hair?
Yes, all our hair extensions are made from 100% authentic, premium human hair with cuticles intact, allowing them to be washed, styled, and dyed just like your natural hair.
How long do your hair extensions last?
With proper care and maintenance, our raw and virgin hair extensions can last anywhere from 1 to 2 years or even longer, making them a great long-term investment.
Can I dye or bleach the hair extensions?
Yes, because our hair is 100% human hair, it can be safely colored or bleached. However, we recommend having a professional stylist handle any chemical treatments to maintain the hair's quality.
TitleHow many bundles do I need for a full head?
Generally, for lengths up to 18 inches, 2 to 3 bundles are sufficient. For lengths 20 inches and longer, we recommend 3 to 4 bundles for a full, voluminous look.
What is the difference between Wefts, Tape-Ins, and Clip-Ins?
Wefts are sewn in by a professional stylist for a semi-permanent install, Tape-Ins are lightweight and lie flat against the scalp for easy wear, and Clip-Ins are temporary extensions you can easily apply and remove yourself in minutes.
Do the hair extensions shed or tangle?
Our extensions feature reinforced machine or hand-tied construction to minimize shedding. Because the cuticles are aligned in the same direction, tangling is kept to an absolute minimum with proper daily brushing and care.
How should I wash and care for my extensions?
Use sulfate-free shampoos and hydrating conditioners. Wash the hair in a downward motion, avoid scrubbing or twisting, and let it air dry naturally whenever possible to maintain its natural luster.
Can I use heat tools on the hair?
Yes, you can use flat irons, curling wands, and blow dryers. Always use a heat protectant spray prior to styling to prevent heat damage and prolong the lifespan of the hair.
What is your return and exchange policy?
We accept returns and exchanges on unused, unaltered items in their original packaging within [insert number] days of delivery. Please check our return policy page for full terms and conditions.
How long does shipping take?
Standard domestic orders typically take 3 to 5 business days to arrive, while expedited shipping options are available at checkout. International shipping times vary depending on the destination.
